Odoo support services in the United States, delivered by an Odoo Gold Partner
Oakland is an official Odoo Gold Partner providing Odoo support services in the United States — SLA-backed help for companies running Odoo, whether we implemented it or someone else did. An ERP is not a set-and-forget system: tax rates change, users turn over, integrations drift, and Odoo releases new versions every year. Support is what keeps a live system live.
What you get
- A named point of contact and response-time SLAs per ticket priority, measured in business hours across US time zones
- Troubleshooting for Odoo Accounting, Inventory, Sales, Purchase, Manufacturing, and any custom modules we maintain
- Annual maintenance calendar: sales tax updates for the new year, year-end 1099 workflows, and closing-period support
- Version-currency advice: when to stay, when to patch, when an upgrade makes sense — tied to our upgrade service
- Quarterly health checks: performance, data quality, security settings, and integration monitoring review
- Handover-friendly documentation, so support knowledge lives in a system, not in one person's head
- Coverage for systems we did not build: a structured takeover audit before we accept the ticket stream
How we deliver: tickets, tiers, and scheduled care
Support runs on a ticketing system with priority tiers — from same-business-day response on blocking issues to scheduled improvements. Blocking issues (system down, invoicing stuck, integration failing) get a direct path to the engineer who owns that stack. Every quarter, the health check converts recurring tickets into fixes rather than repeat work, and the findings feed an improvement backlog your team approves.
How a US support engagement runs
Blocking issues — system down, invoicing stuck, integration failing — get a direct path to the engineer who owns that stack. Support is priced per tier in USD, based on user count, module scope and the custom code we maintain.
Discover
The takeover audit (or onboarding review): database, custom code, integrations and data quality inventoried before we accept the ticket stream.
Design
The support design: SLA tiers, module and code scope, escalation paths — in writing before the first ticket.
Configure
Runbooks and knowledge base setup: your environment documented so answers don't depend on one person's memory.
Migrate
Knowledge transfer from the previous provider or internal team, with the gaps named honestly.
Go-live
The SLA starts: named contact, priority tiers, and the new-year sales tax and 1099 maintenance on the calendar from day one.
Optimize
Quarterly health checks convert recurring tickets into fixes, feeding an improvement backlog you own.
Tickets vanishing into your current provider's inbox?
The most common support takeover starts with silence from the current provider: tickets that vanish into an inbox, an SLA nobody measures, custom code with no documentation. A structured takeover audit fixes the starting point: we document the environment before we accept tickets, and we tell you plainly what we find — including what the previous provider left behind.
Get a straight answer on support
A short audit of your environment, then a tier with defined response times in USD — we will not sell a tier we cannot honor.
US-specific support that pays for itself
Two annual moments justify the SLA on their own: the new-year tax update cycle, and year-end reporting — 1099 vendor statements among them. We schedule both proactively, so January does not become a support pile-up. And because we work across US time zones, a West Coast morning ticket does not wait for an East Coast afternoon.
Proof, not promises
Every number on this page comes from a real project — we do not invent results.
Oakland's implementation record is verifiable on our official odoo.com partner listing — 104 customer references with 90% customer retention. Ask us for references in your market.
Odoo support FAQs — United States
What does Odoo support cost?
Support is priced per tier in USD, based on user count, modules in scope, and custom code we maintain. A quote follows a short audit of your environment — we will not sell a tier we cannot honor. Odoo licensing itself is separate and paid to Odoo S.A., with the Standard plan published on our pricing page at approximately USD 16.90 per user / month, billed yearly.
What is included in your Odoo support SLA?
Defined response times per priority, troubleshooting across Odoo modules and our custom code, scheduled annual tax and year-end maintenance, quarterly health checks, and upgrade-readiness reviews. Odoo S.A.'s own support covers the software product; our SLA covers your live operation.
Can you take over support from another partner or our in-house team?
Yes. Every takeover starts with an audit of the database, custom code, and integrations, with findings documented before we accept tickets. We will tell you plainly if we find problems — including problems the previous provider left.
Book a discovery call
Tell us how your current setup responds when something breaks — or how it doesn't — and we will propose a support tier with defined response times. Call +971 4 5616 837 or book a discovery call through the contact form.
Get in Touch
Buhaira Corniche, 43132 Sharjah,
United Arab Emirates
Response & Resolution Policy
We commit to defined response and resolution times based on issue severity.
| Severity | Response Time | Resolution Time |
|---|---|---|
P1Critical | Max 30 minutes | Max 8 hours for a permanent fix or workaround. If a workaround is provided, permanent fix within 3 days. |
P2High | Max 4 hours | Max 2 business days for a workaround / temporary fix. Permanent fix within 3 days if a workaround is provided. |
P3Medium | Max 8 hours | Resolution within a maximum of 5 business days. |
P4Low | Max 2 business days | As per release schedule. |
- Response:
- Max 30 minutes
- Resolution:
- Max 8 hours for a permanent fix or workaround. If a workaround is provided, permanent fix within 3 days.
- Response:
- Max 4 hours
- Resolution:
- Max 2 business days for a workaround / temporary fix. Permanent fix within 3 days if a workaround is provided.
- Response:
- Max 8 hours
- Resolution:
- Resolution within a maximum of 5 business days.
- Response:
- Max 2 business days
- Resolution:
- As per release schedule.
Odoo AMC Service
Keep your Odoo system running at its best all year round. Oakland's AMC protects your investment, prevents downtime, and ensures your team always has the support they need.
Bug Fixes & Patches
Guaranteed resolution of production bugs with SLA-backed response times.
Version Upgrades
Seamless migration to new Odoo versions — we handle compatibility and data integrity.
User Training
On-demand and scheduled training sessions for new team members and feature rollouts.
System Enhancements
Minor customizations, new workflows, and configuration changes as your business grows.
Performance Monitoring
Proactive health checks on database performance, server resources, and response times.
Dedicated Account Manager
A single point of contact who knows your system inside out and escalates issues immediately.
What's Included in Every AMC
- Priority ticket handling
- Quarterly system health report
- Access to Oakland knowledge base
- WhatsApp and email support channel
- Scheduled preventive maintenance windows
- Discounted development hours for new features
Why Oakland for Support?
Not just a helpdesk — a team of experts with deep technical depth and real UAE expertise.
Dedicated Support Team
Unlike freelancers or offshore teams, Oakland's support staff are full-time employees in the UAE — engineers who implemented your system and know its custom logic.
Certified Odoo Partners
Our team holds official Odoo certifications across functional and technical tracks. When issues escalate, we have direct access to Odoo's development team.
UAE Compliance Expertise
Deep knowledge of FTA requirements, UAE VAT, Corporate Tax, Ejari, and free zone regulations. Our support keeps your Odoo compliant as regulations evolve.
We Run Odoo Ourselves
Oakland operates Odoo across 6 ARMOR Group companies in manufacturing, real estate, trading, and distribution. We solve real problems because we face them daily.
Arabic & English Support
Full bilingual support via WhatsApp, email, and video call — no language barriers, no escalation delays.
Proactive, Not Reactive
We monitor your system health and flag potential issues before they become outages — quarterly reports, proactive patches, and upgrade planning.
Ready for Reliable Odoo Support?
Get in touch with Oakland's team and start your journey towards a more stable, secure Odoo system.
Need Support?
Tell us about your issue or requirements. One of our support engineers will get back to you as soon as possible.
Get in Touch
Buhaira Corniche, 43132 Sharjah,
United Arab Emirates