Odoo support services in India, delivered by an Odoo Gold Partner
Oakland is an official Odoo Gold Partner providing Odoo support services in India — SLA-backed help for companies running Odoo, whether we implemented it or someone else did, on IST business hours (Monday–Friday).
What you get
- A named point of contact and response times per ticket priority, measured in IST business hours (Monday–Friday)
- Troubleshooting across Odoo Accounting, Inventory, Sales, Purchase, Manufacturing, HR and the custom modules we maintain
- E-invoicing maintenance: monitoring the GSP/IRN link, handling rejections, and updating behaviour when rules change
- GSTR calendar support: help through GSTR-1 and GSTR-3B periods and closing-report flows
- GST rate-change maintenance: when the Council moves rates, the change reaches you as a planned, dated update
- Quarterly health checks: performance, data quality, security settings, and integration monitoring review
- Coverage for systems we did not build: a structured takeover audit before we accept the ticket stream
How we deliver: tickets, tiers, and scheduled care
Blocking issues — invoicing stuck, IRN submissions failing, system down — get a direct path to the engineer who owns that stack. The quarterly health check turns recurring tickets into permanent fixes, and the e-invoicing link is part of routine monitoring.
Discover
1–2 weeks. Process mapping, requirements, success metrics — a written scope document and a fixed quote in INR.
Design
2–3 weeks. Solution blueprint: apps, workflows, integrations, data model — signed off in writing before configuration starts.
Configure
4–8 weeks. Odoo configuration, Odoo Studio tailoring, integrations, role-based access — local compliance set up here.
Migrate
2–4 weeks. Data migration with validation cycles and user acceptance testing before anything touches production.
Go-live
1–2 weeks, plus hypercare. Cutover, go-live support and hypercare until Odoo is simply how you work.
Optimise
Ongoing. Post-go-live tuning, reporting, and an upgrade roadmap.
Tickets vanishing into your current provider’s inbox?
The most common support takeover starts with silence from the current provider: tickets that vanish into an inbox, an SLA nobody measures, custom code with no documentation. A structured takeover audit fixes the starting point: we document the environment before we accept tickets, and we tell you plainly what we find — including what the previous provider left behind.
Get a straight answer on support
A short audit of your environment, then a tier with defined response times in INR — we will not sell a tier we cannot honour.
Indian support that pays for itself
Two recurring cycles justify the SLA on their own: the monthly GSTR-1/GSTR-3B rhythm and the year-end close. We schedule both proactively, so filing deadlines do not become a support pile-up. The GST 2.0 reset proved the third: when rates move nationally, your ERP must move with them on a date — not eventually. Rate and rule changes reach you as a planned update with a dated change note, not a surprise discovered at a failed IRN submission.
Proof, not promises
Oakland’s implementation record is verifiable on our official odoo.com partner listing — 104 customer references with 90% customer retention, across 150+ projects and 16+ years. Ask us for references in your market.
Odoo support FAQs — India
What does Odoo support cost in India?
Support is priced per tier in INR, based on user count, module scope and the custom code we maintain — after a short audit of your environment. We will not sell a tier we cannot honour.
What is included in your Odoo support SLA?
Defined response times per priority, a named point of contact, troubleshooting across the modules we maintain, e-invoicing (IRN) link monitoring, GSTR calendar support, and a scheduled quarterly health check.
Do you support the e-invoicing (IRN) setup?
Yes — the IRN/GSP link is part of routine monitoring: submission failures and rejections are handled as support work, and rule changes are shipped as planned updates with dated change notes.
Can you take over support from another partner or our in-house team?
Yes — we start with a structured takeover audit: we document the environment before we accept tickets and tell you plainly what we find, including what the previous provider left behind.
Talk to a support engineer
Tell us how your current support responds when invoicing stops — and we will propose a support tier with defined response times in INR, after a short audit of your environment.
Get in Touch
Buhaira Corniche, 43132 Sharjah,
United Arab Emirates