Odoo support services in Saudi Arabia, delivered by an Odoo Gold Partner
Oakland is an official Odoo Gold Partner providing Odoo support services in Saudi Arabia — SLA-backed support delivered bilingually (Arabic and English) for companies running Odoo, whether we implemented the system or inherited it. A live ERP in the Saudi market carries ongoing obligations: ZATCA e-invoicing behavior must keep working, 15% VAT rules must stay correct, and the system must be usable by teams working in Arabic. Support is what keeps all three true after go-live.
What you get
- A named point of contact and response-time SLAs per ticket priority, measured in business hours for KSA working days
- Support delivered in Arabic or English — the ticket answers the language it was raised in
- WhatsApp support channel alongside the ticketing system for fast operational questions
- Troubleshooting across Odoo Accounting, Inventory, Sales, Purchase, Manufacturing, HR, and the custom modules we maintain
- ZATCA maintenance: monitoring the e-invoicing link, handling platform rejections, and updating behavior when regulations or your compliance wave change
- VAT and Zakat calendar support: filing-period assistance and year-end reporting workflows
- Quarterly health checks: performance, data quality, and integration monitoring — with findings feeding an improvement backlog your team approves
How we deliver: tickets, tiers, and scheduled care
Support runs on priority tiers — from same-business-day response on blocking issues to scheduled improvements. Blocking issues (invoicing stuck, ZATCA submissions failing, system down) get a direct path to the responsible engineer. The quarterly health check converts recurring tickets into permanent fixes, and the e-invoicing connection is part of routine monitoring, not a fire drill.
Saudi-specific support that pays for itself
The recurring obligations are regulatory: e-invoicing must submit cleanly, VAT configuration must stay correct as rules evolve, and filing deadlines structure the finance calendar. We schedule maintenance around VAT filing periods rather than colliding with them, and regulation changes reach you as a planned update with a dated changelog — not as a surprise discovered during a submission failure.
Proof, not promises
Oakland's implementation record is verifiable on our official odoo.com partner listing — 100+ customer references with a ~90% average customer rating. Ask us for references in your market.
Odoo support FAQs
What does Odoo support cost in Saudi Arabia?
Support is priced per tier in SAR, based on users, modules in scope, and custom code we maintain. A quote follows a short audit of your environment — we do not sell a tier we cannot honor.
What is included in your Odoo support SLA?
Defined response times per priority, bilingual troubleshooting across Odoo modules and our custom code, ZATCA e-invoicing monitoring, VAT and Zakat calendar support, and quarterly health checks. Odoo S.A.'s own support covers the software product; our SLA covers your live operation.
Can you take over support from another partner or our in-house team?
Yes. Every takeover starts with an audit of the database, custom code, integrations, and the ZATCA link, documented before we accept tickets — including problems the previous provider left.
Book a discovery call
Tell us how your current support responds when invoicing stops — and we will propose a tier with defined response times in SAR. Call +971 4 5616 837 or message us on WhatsApp (+971 54 289 8664), or book a discovery call through the contact form.
Get in Touch
Buhaira Corniche, 43132 Sharjah,
United Arab Emirates