Odoo support and maintenance in the Philippines
Managed Odoo support in the Philippines: agreed response times on your Monday–Friday week in PHT, monitoring of integrations, and a standing watch on BIR issuances — from CAS guidance to the e-invoicing build-out toward 31 December 2026.
What you get
- A managed helpdesk working your Monday–Friday week in PHT
- Agreed response and resolution times by severity — documented in a service-level agreement
- Proactive monitoring of integrations: payments, banks, ecommerce and payroll-provider journals
- A standing regulatory watch: BIR revenue regulations and memorandum circulars — e-invoicing phases, CAS guidance, filing-calendar changes — assessed and applied when they land
- Contribution-table updates (SSS, PhilHealth, Pag-IBIG) coordinated with your payroll provider or engine when schedules change
- Version-upgrade management with full regression testing
- Periodic system-health reports and a named account manager who knows your environment and the history of its decisions
How a Philippine rollout runs
Most mid-market implementations take 3–6 months from kickoff to go-live. CAS registration support, the quarterly BIR rhythm and e-invoicing readiness are configured and tested inside phases 3 and 4 — not after go-live.
Discover
1–2 weeks. Process mapping, requirements, success metrics — a written scope document and a fixed quote in PHP.
Design
2–3 weeks. Solution blueprint: apps, workflows, integrations, data model — signed off in writing before configuration starts.
Configure
4–8 weeks. Odoo configuration, Odoo Studio tailoring, integrations, role-based access — local compliance set up here.
Migrate
2–4 weeks. Data migration with validation cycles and user acceptance testing before anything touches production.
Go-live
1–2 weeks, plus hypercare. Cutover, go-live support and hypercare until Odoo is simply how you work.
Optimise
Ongoing. Post-go-live tuning, reporting, and an upgrade roadmap.
Project stuck halfway with another partner?
If your Odoo project is mid-flight with another partner — or stalled entirely — we run a takeover audit before quoting anything. We review configuration, custom code, data quality and the integration landscape — including CAS registration status and e-invoicing readiness — and set down in writing what is worth keeping, what needs rebuilding, and what it takes to reach go-live. Your Odoo subscriptions and your data stay yours; switching partners is a technical exercise, not a negotiation.
Evaluate before you commit
A discovery call with a senior consultant puts scope, timeline and the fixed price in PHP in writing — with a team working your Monday–Friday week in PHT.
Support that keeps pace with the BIR calendar
The Philippine fiscal landscape keeps moving: RR 26-2025 set the e-invoicing deadline to 31 December 2026 with further phases (exporters, POS users, sales-reporting infrastructure) to follow by separate issuance; the quarterly rhythm (2550Q, 2551Q, 1601EQ) is law under EOPT; and contribution tables update — SSS moved to a 15% total rate for 2025, PhilHealth held at 5% with freeze bills pending. Under managed support we track these changes and adjust your system when they land — tax codes, filing outputs, integration configuration — and we tell you what each issuance means for your operation before your accountant asks.
Proof, not promises
Every number on this page comes from a real project — we do not invent results.
Oakland’s implementation record is verifiable on our official odoo.com partner listing — 104 customer references with 90% customer retention, across 150+ projects and 16+ years. Ask us for references in your market.
Common questions about Odoo support
What response times should we expect?
They are documented in the service-level agreement by severity: a full stop of operations is top priority with immediate response inside agreed business hours, while improvements and questions are scheduled within the support plan. No airy promises — agreed numbers, in writing.
Can you support a system another partner implemented?
Yes, after a takeover audit documenting configuration, custom code, integrations and CAS registration status. Many of our longest support relationships started exactly this way.
How do you keep up with new BIR issuances?
We track BIR revenue regulations and memorandum circulars as they land — e-invoicing phases, filing-calendar changes, CAS guidance — and when something affects your configuration, we adjust and test it before it affects your filings. The same watch covers the contribution tables your payroll provider or engine depends on.
Is support a monthly contract or hourly?
The standard pattern is a managed support contract with a monthly hour bundle and agreed response times. Smaller-company bundles exist — details on the pricing page (/ph-en/pricing/).
Book a discovery call
Tell us about your system today — who implemented it, what breaks, and whether you are ready for the 2026 deadline — and we will come back with a realistic support plan and written response times. Call +971 4 5616 837 or book through the contact form.
Get in Touch
Buhaira Corniche, 43132 Sharjah,
United Arab Emirates