Odoo support services in Australia, delivered by an Odoo Gold Partner
Oakland is an official Odoo Gold Partner providing Odoo support services in Australia — SLA-backed help for companies running Odoo, whether we implemented it or someone else did. An ERP is not a set-and-forget system: tax rules change, users turn over, integrations drift, and Odoo releases new versions every year.
What you get
- A named point of contact and response-time SLAs per ticket priority, measured in business hours working Australian hours
- Troubleshooting for Odoo Accounting, Inventory, Sales, Purchase, Manufacturing, and any custom modules we maintain
- Annual maintenance calendar: the July new-financial-year cycle — Single Touch Payroll finalisation included — plus BAS-period maintenance, and closing-period support
- Version-currency advice: when to stay, when to patch, when an upgrade makes sense — tied to our upgrade service
- Quarterly health checks: performance, data quality, security settings, and integration monitoring review
- Handover-friendly documentation, so support knowledge lives in a system, not in one person's head
- Coverage for systems we did not build: a structured takeover audit before we accept the ticket stream
How we deliver: tickets, tiers, and scheduled care
Blocking issues — system down, invoicing stuck, integration failing — get a direct path to the engineer who owns that stack. Support is priced per tier in AUD, based on user count, module scope and the custom code we maintain.
Discover
The takeover audit (or onboarding review): database, custom code, integrations and data quality inventoried before we accept the ticket stream.
Design
The support design: SLA tiers, module and code scope, escalation paths — in writing before the first ticket.
Configure
Runbooks and knowledge base setup: your environment documented so answers don't depend on one person's memory.
Migrate
Knowledge transfer from the previous provider or internal team, with the gaps named honestly.
Go-live
The SLA starts: named contact, priority tiers, and the BAS cycle maintenance on the calendar from day one.
Optimise
Quarterly health checks convert recurring tickets into fixes, feeding an improvement backlog you own.
Tickets vanishing into your current provider's inbox?
The most common support takeover starts with silence from the current provider: tickets that vanish into an inbox, an SLA nobody measures, custom code with no documentation. A structured takeover audit fixes the starting point: we document the environment before we accept tickets, and we tell you plainly what we find — including what the previous provider left behind.
Get a straight answer on support
A short audit of your environment, then a tier with defined response times in AUD — we will not sell a tier we cannot honour.
Australian support that pays for itself
Two recurring cycles justify the SLA on their own: your quarterly BAS cycle and the July new-financial-year change — Single Touch Payroll finalisation included. We schedule both proactively, so end of financial year does not become a support pile-up. And because we work Australian hours, remote-first from our Dubai headquarters, a Sydney morning ticket does not wait for a European afternoon.
Proof, not promises
Every number on this page comes from a real project — we do not invent results.
Oakland's implementation record is verifiable on our official odoo.com partner listing — 104 customer references with 90% customer retention. Ask us for references in your market.
Odoo support FAQs — Australia
What does Odoo support cost in Australia?
Support is priced per tier in AUD, based on user count, modules in scope, and custom code we maintain. A quote follows a short audit of your environment — we will not sell a tier we cannot honour. Odoo licensing itself is separate and paid to Odoo S.A., with the Standard plan published on our pricing page at approximately USD 16.90 per user / month, billed yearly.
What is included in your Odoo support SLA?
Defined response times per priority, troubleshooting across Odoo modules and our custom code, scheduled annual maintenance — the July new-financial-year cycle — Single Touch Payroll finalisation included — plus BAS-period maintenance — quarterly health checks, and upgrade-readiness reviews. Odoo S.A.'s own support covers the software product; ours covers your configuration of it.
Do you support Single Touch Payroll at year end?
Yes — Odoo's Australian payroll localisation reports to the ATO through Single Touch Payroll, so end-of-financial-year finalisation sits on the maintenance calendar we schedule proactively, not on a support incident you discover in July.
Can you take over support from another partner or our in-house team?
Yes. Every takeover starts with an audit of the database, custom code, and integrations, with findings documented before we accept tickets. We will tell you plainly if we find problems — including problems the previous provider left.
Talk to a support engineer
Tell us how your current setup responds when something breaks — or how it doesn't — and we will propose a support tier with defined response times in AUD, after a short audit of your environment.
Get in Touch
Buhaira Corniche, 43132 Sharjah,
United Arab Emirates